History of Passport Health
Passport Health was founded in Baltimore, Maryland, in 1994 by Fran Lessans. Passport Health has a corporate ethos of providing first-class medical care, top-quality customer service, and agile solutions to market needs that has grown out of the deep medical background and entrepreneurial spirit of the company’s founder.
Combining her business acumen with an extensive resume in medical management, nursing and health education, Fran recognized that there was a significant void in the travel medical services market in the early 1990’s, and she sought to fill this gap. Travel, particularly to developing countries, was on the rise, but there was not a one-stop solution for the immunizations, medications, supplies, and travel health counseling that were crucial to keep these travellers healthy and well overseas. Indeed, the immunization services offered by hospitals or doctors’ offices were limited and incomplete, and travel health education options largely did not exist. Therefore, Fran developed a comprehensive travel health education programme that soon allowed for the growth of the only nationwide network of travel medicine clinics.
Passport Health opened its first office in Baltimore, Maryland, in 1994. The business model was immediately successful as a rigorously trained team of Travel Medicine Specialists was now able to offer all vaccines needed for international travel, travel medications, and speciality travel supplies to clients in a comfortable, professional environment. A one-stop shop for travel medicine services and education now existed as travellers were able to get not only their vaccinations but also a complete destination-specific health consultation in one appointment.
It quickly became evident that there was demand for Fran’s business model outside of Baltimore, and, by the year 2000, Passport Health had opened 34 locations across 15 US states.
Over the following years, Passport Health did not just add additional clinics to its network but added additional medical services as well. For example, after the Anthrax attack in 2001, Passport Health worked with the Centers for Disease Control and Prevention to administer antibiotics and vaccine to postal and tabloid workers from New Jersey to Florida who may have had Anthrax exposure. Based on the company’s vaccination expertise, Passport Health was called on by the US Department of Defense, the White House and the Health Ministry of Singapore for training on the administration of the Smallpox vaccine. During the war in Iraq, Passport Health operated a 24/7 call centre for vaccination questions for the US military and Defense Department.
In 2014, two decades after the first clinic opened its doors, the Passport Health clinic network has grown to 270+ locations, and the company now specializes not only in travel vaccines, but also in onsite vaccination events, speciality physical exams, wellness services, and vaccine records management services. Indeed, Passport Health is one of the largest onsite flu clinic providers in the United States, providing flu vaccine to hundreds of thousands of employees from Fortune 500 companies as well as small and local businesses across the globe. Passport Health now creates customized physical examination programs for Department of Defense contractors and the Oil and Petrol Industry and offers general wellness services such as laboratory tests and biometric screens as well. Our technology-centric company also offers electronic medical record management services via a proprietary vaccination registry. Most recently, Passport Health’s growth strategy has turned international with the opening of the first Passport Health clinic location in Toronto, Canada, and Mexico City, Mexico, in 2014, with clinics in the United Kingdom opening in 2019.